SHIPPING + RETURNS
All products are sent with a cooling medium (depending on the product) via USPS or Fedex.
Please e-mail us with any needs regarding delivery date within 3 hours of purchase. Otherwise, the item will be shipped within 3 days of purchase.
SAME DAY SHIPPING ORDER DEADLINE
Same-day shipping orders need to be placed by 10AM CST, Monday through Friday.
Please send packages to a location where there will be someone available to receive a FedEx delivery on the designated delivery day. We are not responsible for products that spoil if there is not someone to receive them on the date requested.
Shipments over $500 in value will require a signature on delivery.
REDIRECTING SHIPMENTS IN TRANSIT
In the event you need to change the shipping address on an order after it has shipped, contact us immediately. We may be able to redirect it in transit. We may, at our discretion, charge an additional $10 for this service in order to cover redirect fees incurred with the shipping company.
Saturday delivery is available to most locations for an additional $20 charge.
SHIPMENTS OUTSIDE THE CONTINENTAL US + SURCHARGES
We currently only ship within the United States.
Hawaii & Alaska: $20 surcharge (may be waived at our discretion depending on the size of your order).
Always contact us and we will do our best to make it happen!
RETURN + REFUND POLICY
We guarantee that your order will arrive in excellent condition.
We do not take returns. However, at our sole discretion, we may issue you a credit or resend your order if the product is not in excellent condition.
If you would like to request a credit or your order to be re-sent, here's what to do:
Take a photo of the product
Put the product into your refrigerator or freezer as you normally would.
Contact us immediately at 402-770-5491 or firstname.lastname@example.org
You must contact us within 24 hours of order receipt to make a claim.
If you place an order and subsequently cancel it, we may, at our sole discretion, charge a 10% cancellation/re-stocking fee.
We are not responsible for products that spoil if there is not someone to receive your delivery on the date that you request it.